Terms of Service
Effective from 2026-10-05
1. Who we are
Insight Lab is provided by S2AI Agency Unipessoal Lda, a company registered in Portugal at EN101, Avenida Barros e Soares, Nº 423, 4715-214 Braga. In these terms, "we" and "us" means that company, and "you" means the person using Insight Lab, whether as a coach or as a client. These terms apply when you create an account or use the app at insight-lab.app. If you do not agree with them, do not use Insight Lab. Questions go to hello@s2agency.ai.
2. What Insight Lab is
Insight Lab is a workspace for coaching. A coach uses it to run their practice: clients, coaching processes, sessions, video calls, notes, tasks, documents, files, coaching tools and an AI assistant. A client uses it to join their sessions and to see and work on what their coach shares with them. We provide the software. The coaching itself is between the coach and the client. We are not a party to it, we do not employ or vet coaches, and we are not responsible for the advice a coach gives.
3. The alpha
Insight Lab is in a closed alpha, open to invited coaches and the people they coach. During the alpha, features change, some are missing and some will have errors. We may change or remove a feature, change a plan's limits or end the alpha, and we will tell you in advance when a change affects your records. Keep your own copy of anything you cannot afford to lose. The alpha is free. Invited coaches also accept the alpha agreement, which applies alongside these terms.
4. Your account
You must be at least 16 to have an account. Give accurate details, keep your password to yourself and tell us at once if you think someone else is using your account. You are responsible for what happens in your account. One account is for one person. You can sign in with an email address and password, or with your Google account.
5. Coaches and their clients
A coach decides what they record about a client and why. For those records the coach is the data controller and we process them on the coach's behalf, as the privacy policy describes. As a coach, you are responsible for having a lawful basis for what you record, for telling your clients how you use Insight Lab, and for answering their requests about their data. The agreement the app provides for you to send to a client asks for the consent the AI features need. If you change that agreement, you are responsible for what you change. As a client, you can see what your coach shares with you. What your coach keeps for themselves, such as private notes, stays with your coach. Questions about it go to your coach first.
6. Coaching, not therapy or health care
Insight Lab is for coaching. It is not a medical, psychological, therapeutic, legal or financial service, and nothing in it, including what the AI writes, is advice of that kind. Do not use it to store clinical records, diagnoses or treatment notes. If you are in crisis or your health is at risk, contact a professional or your local emergency services.
7. Your content
What you put into Insight Lab stays yours: notes, documents, files, messages and everything else you write or upload. You give us permission to store, copy, process and display it only to run Insight Lab for you and for the people you share it with, and to keep it secure. This permission ends when the content is deleted, except for copies we must keep by law or that remain in backups for the short time the privacy policy states. You must have the right to upload what you upload. Do not put anything into Insight Lab that you are not allowed to share.
8. AI features
Insight Lab uses AI models to read files, summarise sessions, write drafts, suggest questions during a call and answer the coach in the assistant. What the AI writes can be wrong or incomplete. A coach must read it before relying on it or sharing it, and the AI never sends anything to a client by itself. Every request to a model asks for zero data retention and no training on your content, and a request that cannot meet both is not sent. The privacy policy names the models and what we record about each request. AI use is limited by your plan.
9. Calls and transcription
Sessions can take place as video calls in the app. Calls are not recorded. A coach can ask to transcribe a call, and transcription starts only after the client accepts on their own screen. Either person can stop it at any time. Do not record a call by other means without the other person's consent.
10. Google Calendar
A coach can connect their Google account so that their sessions are added to a calendar called Insight Lab in their Google account, and so that the times offered to clients avoid the times they are busy. The connection is optional. Google's own terms also apply to your Google account. We use the data Google gives us only for those two purposes, as the privacy policy describes, and our use of it follows the Google API Services User Data Policy, including the Limited Use requirements. You can disconnect in Settings or in your Google Account at any time.
11. Using Insight Lab fairly
Do not use Insight Lab to break the law, to harm, harass or deceive anyone, or to store content that is illegal or that you have no right to share. Do not try to read another person's records, get around the limits of your plan, probe or break the security of the service, overload it, or copy it. Do not resell access to it or use it to build a competing product. If you find a security problem, write to hello@s2agency.ai and do not use it.
12. Plans and payment
Each coach account has a plan, which sets limits such as the number of active clients, call time and AI use. Clients do not pay for Insight Lab. There are no payments in the app yet. Before we start charging, we will publish the prices and tell you, and nothing will be charged without your agreement.
13. Our part of Insight Lab
The software, its design, its text and the Insight Lab name and logo are ours or our licensors'. These terms give you the right to use Insight Lab, not to own any part of it. If you send us feedback, we may use it without owing you anything.
14. Ending
You can stop using Insight Lab at any time. A coach can delete their account from Account in the app. The deletion waits thirty days, during which the coach can cancel it, and then removes the coach's records. A client can ask us to delete their account by writing to hello@s2agency.ai. We may suspend or close an account that breaks these terms or puts other people or the service at risk. Unless the law or the risk prevents it, we will tell you first, say why, and, where we can, give a coach the chance to take a copy of their records. If we stop offering Insight Lab, we will give at least thirty days' notice.
15. Responsibility
We provide Insight Lab with care, but during the alpha we cannot promise it will always be available, free of errors, or right for your purpose. As far as the law allows, we are not liable for indirect or consequential loss, such as lost profit, lost business or lost data you could have kept a copy of, and our total liability to you is limited to the amount you paid us in the twelve months before the claim, or 100 euros if that is more. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, for intent or gross negligence, or any other liability the law does not allow to be limited. Nothing in these terms takes away the rights you have as a consumer under the law of the country where you live.
16. Changes to these terms
When we change these terms, we publish a new version with its date, and every earlier version stays available on this page. If a change matters to you, we will tell you by email or in the app at least thirty days before it applies, unless the law or security requires it sooner. If you do not agree with a change, you can stop using Insight Lab and delete your account before it applies.
17. Law and disputes
These terms are governed by Portuguese law. If a dispute arises, write to us first and we will try to solve it with you. Courts in Portugal can hear a dispute, and if you are a consumer you can also bring it in the courts of the country where you live and keep the protection of its mandatory law. Consumers in Portugal can also turn to a consumer arbitration centre. If you live in the United States, nothing in these terms removes rights that the law of your state gives you and does not allow to be waived.
18. Contact
S2AI Agency Unipessoal Lda, EN101, Avenida Barros e Soares, Nº 423, 4715-214 Braga, Portugal. Email: hello@s2agency.ai.